Effective Date: August 11, 2024
Last Updated: January 27, 2025
1. Introduction
Welcome to BirthBridge! We are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how BirthBridge (“Company,” “we,” “our,” or “us”) collects, uses, shares, and protects your data when you use our platform, available at mybirthbridge.com (collectively, the "Services").
By accessing or using our Services, you affirmatively consent to the collection, processing, and sharing of your personal data as outlined in this Privacy Policy, including the transfer of data to the United States, where our services operate. If you do not agree, please discontinue use of our Services immediately.
This Privacy Policy applies to users within the United States.
2. Information We Collect
We collect different types of information depending on whether you are a family (customer) or a birth professional (seller).
A. Families (Customers)
When you register, book services, or communicate with birth professionals, we collect:
Personal Information: Name, email address, phone number, and mailing address.
Booking Details: Services booked, order history, and associated messages sent through the platform.
Payment Information: Payment data necessary for processing (handled by third-party payment processors like Stripe).
B. Birth Professionals (Sellers)
When you register as a birth professional, we collect:
Professional Details: Name, contact information, and business information.
Credentials: Licenses, certifications, and qualifications.
Service Information: Descriptions, pricing, availability, and other service-related details.
Payment Information: Bank account details for payouts (handled by Stripe).
Client Communications: Messages exchanged with families through the platform.
C. Additional Information Collected:
IP address, device type, operating system, and browsing activity.
Messages exchanged between users on our platform
may be stored and monitored
for security, compliance, and dispute resolution purposes.
Do not send any HIPAA related information across messages.
We encrypt all messages and data sent through the messages platform.
3. How We Use Your Information
A. Families (Customers)
Service Enablement: Facilitate bookings and communication with birth professionals.
Personalization: Tailor recommendations and enhance user experience.
Payment Processing: Process transactions securely through third-party providers.
B. Birth Professionals (Sellers)
Profile Management: Showcase your credentials, services, and availability to potential clients.
Client Communication: Facilitate seamless interactions with families.
Payment Processing: Manage payouts securely via Stripe.
4. Data Sharing and Disclosure
A. Families (Customers)
With Birth Professionals: Share contact and booking details with professionals you book.
With Third Parties: Share necessary information with secure third-party services (e.g., payment processors, hosting providers) to operate our platform.
B. Birth Professionals (Sellers)
With Families: Publicly display professional profiles, including qualifications, services, and availability.
With Third Parties: Share Stripe details and related information for secure payouts and platform functionality.
C. Compliance with Legal Obligations
We may disclose your data if required to comply with legal obligations, enforce our Terms of Service, or protect our rights or users’ safety.
5. Your Rights and Choices
You have the following rights concerning your personal data:
A. Access and Correction
Access and update your data via your account settings or by contacting us.
B. Data Portability
Request a copy of your personal data in a structured, machine-readable format.
C. Opt-Out of Marketing Communications
Unsubscribe from marketing communications using the link in our emails or by contacting us.
D. Cookie Preferences
Manage your cookie preferences through your browser settings.
E. Data Deletion
Request deletion of your data, subject to our legal or operational retention requirements.
6. Cookie and Tracking Technologies
We use cookies and similar technologies to:
Enhance user experience and functionality.
Analyze platform usage and performance.
Support targeted advertising campaigns (if applicable).
You can manage cookies through your browser settings. Note that disabling cookies may limit platform functionality.
7. Data Security
We implement advanced security measures to protect your information, including:
Encryption: All data stored and transmitted is encrypted using AES-256 standards.
Secure Servers: Our platform is hosted on secure servers protected by firewalls.
Regular Audits: We conduct routine security assessments to prevent unauthorized access.
In the event of a data breach, we will notify affected users and relevant authorities within 72 hours, as required by law.
8. Data Retention
We retain your information only as long as necessary for:
Service delivery and support.
Legal compliance.
Dispute resolution.
Once your data is no longer needed, we securely delete or anonymize it.
9. Children’s Privacy
Our Services are intended for users aged 18 years or older. We do not knowingly collect data from children under 18. If we discover such data, it will be promptly deleted.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and the "Last Updated" date will be revised. Significant updates will be communicated directly to users via email or platform notifications.
11. Governing Law
This Privacy Policy is governed by the laws of Texas, USA. Any disputes will be resolved under the exclusive jurisdiction of the courts located in Texas.
12. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us at: Email: hello@mybirthbridge.com
13. State-Specific Privacy Rights
California Residents (CCPA)
If you are a family user residing in California, you have additional rights under the California Consumer Privacy Act (CCPA), including:
Right to Know:
Request details about the categories and specific pieces of personal data we collect, use, and share.
Learn about the purposes for which your data is collected.
Right to Delete:
Request that we delete your personal information, subject to exceptions under applicable laws (e.g., for completing transactions or legal compliance).
Right to Opt-Out of "Sales" of Personal Information:
We do not sell your personal information. However, if this practice changes in the future, we will provide a clear mechanism for you to opt out.
Right to Non-Discrimination:
You will not be discriminated against for exercising your CCPA rights.
To exercise any of these rights, please contact us at: Email: hello@mybirthbridge.com
Other State Privacy Laws
Families located in states with privacy laws similar to the CCPA (e.g., Colorado, Virginia, Utah) may have additional rights, including:
Requesting access to, correction of, or deletion of personal data.
Understanding how personal data is processed.
To exercise these rights, please reach out to us via the email address above.
Professionals Outside the U.S.
For birth professionals located outside the U.S., your rights may vary based on your jurisdiction. For example, professionals in the European Union are entitled to rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your data and the right to object to data processing.
We process and store all professional data in the United States. By using our platform, you consent to the transfer and processing of your data in the U.S. If you have questions about your privacy rights, please contact us at: Email: hello@mybirthbridge.com
14. User Consent and Responsibilities
"By using BirthBridge, you consent to the collection and use of your personal information as described in this Privacy Policy. You are responsible for maintaining the security of your account credentials and ensuring that any shared information complies with applicable laws and these terms."